Kanji Frenzy — Support

Service Status: Operational

Contact

For any support request, please contact: support@kanji-frenzy.com

Please include:

Your device model
Your OS version
Your app version
A description of the issue

Frequently Asked Questions

App crashes or does not start

Restart the app and your device. Ensure your OS and app are updated to the latest version.

Ads still visible after purchase

If you purchased the “Remove Ads” option and ads are still visible, please use the “Restore Purchases” button inside the app. If the issue persists, contact support.

Refunds

Purchases are processed by the platform you used to buy the product. Refund requests must be submitted directly via Apple or Google.

Apple (App Store): reportaproblem.apple.com
Google Play: Request a refund on Google Play • Refund request form

Data deletion

Kanji Frenzy does not collect personal data. All learning progress is stored locally on your device. Deleting the app removes stored progress.